Stop fighting against the wave, surf on it!
Don’t get drained by many-voiced teams or by difficult clients. Interact differently and use the interactions to create fresh solutions.
What is needed:
Shift The Perspective:
Differences are natural. Diversity means fresh ideas, stops stagnation and is the basis of progress. The purpose of conflict is to create from what is there. Go into explore mode, stay curious and listen. Differences can create momentum and create surprising speed for the new.
Go For Aspirations Behind Positions:
Positions are often polar and run a high risk of ending in a win-lose-game. The aspirations behind conflicts are the motivating parts. From there struggling against can shift into struggling for. Be inclusive with aspirations creates engagement. Be compassionate and accountable, connecting and setting a reliable frame.
Use The Language Of The Other Person:
To connect with the other person, the How people say something is as important as What they say! By using the perceptual language of people you affect and connect better and deescalate stress reaction. Go with the flow of what is in the space is like surfing the wave!
Curious about how to surf the wave in difficult conversations?
Leading Out Of Drama® with the concept of compassionate accountability,
Process Communication Model® with the concept of agile communication and
Positive Intelligence® with the concept of presence and mental strength
are proven frameworks for positive conflict and successful communication!